Help & frequently asked questions
Everything creators, brands and contributors ask about collecting photos and videos, keeping quality, and settling usage rights.
For creators, brands and organisers
Setting up a request, reviewing what comes in and getting it into your editor.
For contributors, friends and family
You received a link from someone and want to know what happens when you send something.
Rights, privacy and security
How permission is recorded and how your files are kept.
Still stuck?
Send us your question through the contact page. We aim to reply within one working day, and privacy or content-removal requests get priority.